WHEN IT’S NOT WORKING, SOMETHING MUST BE DONE

When your people are failing to meet targets, creating dissatisfied customers and have an apathetic approach to their work, your business can quickly get into trouble.

Join us at our half-day workshop where our experts will help you identify, construct and implement effective techniques to get your team back on track, resetting expectations – or if it’s all too late, out the door.  We will talk about all the hard parts including:

  • 360 degree analysis of the problem – identifying root causes and unpacking the matrix of capability, capacity, competency, and other contributing factors
  • Coaching, monitoring, and measuring performance management – changing approaches, managing the anxiety and mental health implications
  • Investigating poor performance – untangling excuses, the blame game, and performance drives and the tough conversations that get you the truth
  • Managing employee anxiety and mental health is more than the paperwork, define your approach
  • If all else fail – how to discipline, redeploy or exit for poor performance, legal standards, procedures, and consequences.


Poor performance causes major disruptions to your team’s productivity, morale and your bottom line.  Be sure your process, documentation and conversations protect you from potential constructive dismissal claims.

Investigating Poor Performance

Days
Hours
Minutes
Seconds

Speakers

Anna Jackman

Associate
DTI Lawyers

Chris Longman

HR and Employment Relations Consultant
EMA

Christine Sidwell

People and Performance Manager
Ingham’s Enterprises NZ

Jennifer Steele

Associate
Copeland Ashcroft Law

Keri-Anne Tane

Director People & Culture
Te Pūkenga

Schedule

8:30 - 9:00

Registration opens

9:00 - 9:10

MC introduction

Chris Longman, Employment Relations Consultant - EMA

9:10 - 9:50

Constructing effective Performance Improvement Plans (PIP) – crafting, causes and complexity

  • How coaching, resourcing and workload management play their part in effective performance management
  • 360 degrees analysis of the problem – identifying root causes and unpacking the matrix of capability, capacity, competency and other contributing factors
  • Crafting best practiced PIPs – journey to create an effective program that caters different type of roles in an organisation
  • Contractors and casuals – what to do with staff who don’t have a regular schedule and the implications of new legislation around contractors, triangular relationships and personal grievances on daily decision making.

Keri-Anne Tane, Director of People & Culture - Te Pūkenga

9:50 - 10:30

Coaching, monitoring and measuring performance management – changing approaches, managing the anxiety and mental health implications

  • Measuring what matters – changing your approach, defining the triggers and defining what ‘good enough’ looks like
  • Is your business creating poor performance – navigating the top 5 ways a business can get in the way of your employees success
  • Coaching your people not just the process – what to do when facing “I didn’t realise”, pressure & anxiety and what this means for employee wellbeing
  • Leave no stones unturned – keep track of the progress, why’s and how’s? i.e. the importance of questions, data and documentation.

Christine Sidwell, People & Performance Manager - Inghams Enterprises NZ

10:30 - 11:00

Morning break

11:00 - 11:40

Investigating poor performance – untangling excuses, the blame game, and performance drivers and tough conversations that get you to the truth

  • Unpacking performance drivers when it comes to cause and effect – how did we get here and have we dealt with the problems in the business, not just with the individual?
  • Excuses, the blame game and communication – managing delay tactics, blame games and tough conversations with employees, and how to mitigate them
  • Balancing out what we expect of the different roles within the business and knowing which benchmarks apply to which type of staff
  • When what’s happening at home affects what’s happening at work – privacy, personal lives and what right you have to talk about it.

Jennifer Steele, Associate - Copeland Ashcroft Law

11:40 - 12:20

To discipline, redeploy, or exit for poor performance – legal standards, procedures and consequences

  • Which battle are you fighting and what tool should you use? – managing the important and distinct differences between poor performance, misconduct and the intangibles
  • Redeployment, managing transition and what happens when poor performance resurfaces in a new role
  • Mitigating risk of a personal grievance – what to do when it’s going sideways, it’s about to get legal and there are grey areas on the causes and expectations
  • Impacts of human rights and bullying claims and trends in remedies in the ERA and EC.

Anna Jackman, Associate - DTI Lawyers

12:20 - 12:30

MC close

Chris Longman, Employment Relations Consultant - EMA

Registration & Pricing

EMA Members

$ 349
00 +GST
  • Delegate Workbook
  • 3 CPD Hours

Non-Members

$ 489
00 +GST
  • Delegate Workbook
  • 3 CPD Hours

2 events, 1 day
Book both, take 20% Off

Book both events for yourself or someone else in your business and receive a 20% discount off both tickets – or you can book just one to attend, the choice is yours!

Taking Charge of Rogue Employees

Thursday, 6 May: 1.30PM – 5.00PM

Whether they’re refusing to participate, have high absenteeism or constantly blame others for anything and everything; all it takes is one ‘rogue’ employee to damage team performance and the only thing to do is tackle their behaviour head-on. Ensure you can confidently reset expectations and get your people back on track, or out the door, while upholding your good faith and legal obligations.

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